Registered address
A. MENARINI DIAGNOSTICS S.r.l.
Via dei Sette Santi, 3 - 50131 Florence Italy
Tel. +39. 055. 56801

CUSTOMER SERVICE
giving global services to our customers

- On line Help Desk available every workday from 08:00 to 17:00
- Optimization of service activities throughout the national territory
- Prompt and punctual customer service
- Activities carried out in the call center are checked out daily on all (time and period) of those working in the operating centre
- On line database of activities carried out previously with single customers
- Periodical check of our customer satisfaction index

CUSTOMER CARE

A call centre with high specialised professionals who can provide prompt assistance with accurate answers, suggestions and documented observations in order to continuously improve products, services as well as offer the best possible solutions.

COMMERCIAL OFFICE - TENDERS/OFFERS

055 5680.421 - 055 5680.304 - 055 5680.654 - 055 5680.652
Piemont, Liguria, Val d'Aosta, Lombardy, Veneto, Friuli V. G., Trentino A. A., Emilia Romagna, Tuscany

055 5680.591 - 055 5680.372 - 055 5680.424 - 055 5680.233
Marche, Umbria, Lazio, Abruzzo, Molise, Campania, Apulia, Basilicata, Calabria, Sicily, Sardinia

fax 055 5680.216

e-mail: diagsales@menarini.it

e-mail: amalesci@menarini.it

SUPPLY OFFICE - ORDERS/DISPATCHES

055 5680.405 Piemont, Val d'Aosta, Basilicata, Apulia
055 5680.301 Abruzzo, Molise, Lazio
055 5680.306 Lombardia, Friuli, Marche
055 5680.640 Emilia Romagna, Veneto, Trentino
055 5680.605 Tuscany, Umbria, Sardinia, Liguria
055 5680.404 Campania, Calabria, Sicily
055 5680.405 General information
Fax 055 5680.224 - 5680.901
e-mail: diagorders@menarini.it

Fax Line

A. Menarini Diagnostics is committed to the constant improvement of the quality of the customer care service

Constant and continuous user care through:

• Product specialists on the territory
• Prompt and complete technical assistance
• Technical support for all applications
• Direct telephone help for the patient

Organisation of:

• Domestic and international scientific congresses under the patron of A. Menarini Diagnostics
• Updating workshops and conferences further to public tenders
• Courses for users of all A. Menarini Diagnostics "systems"
• Demonstrative workshops
• ECM courses for healthcare workes

Publishing activities:

• Single-theme scientific textbook
• Publication of scientific papers in specialised journals of the sector
• Advertising pages
• Proceeds of seminars and congressesMaterial for patient education
• D.a.n.t.e. (newsletter for a continuous updating of citopatology and theranostics)

Participation in:

• National and international congresses
• Local meetings organised by scientific association
• Specialised sector fairs